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11/5/2009 - Valley Center, CA - TALENT POOL POSTING - Bell Person
Harrahs Entertainment
THIS POSITION IS NOT CURRENTLY OPEN -- THIS POSTING IS FOR FUTURE OPENINGS
Transports luggage to and from outside areas such as the Porte of the hotel to guest rooms and other areas deemed appropriate. Provides information and directions to guests regarding all services available on property. Provides aggressive hospitality in a friendly manner by extending a helping hand to all incoming and outgoing guests with luggage in accordance with Harrahs Service Cycle and FOCUS training. Resolves customer issues according to Service Recovery training. Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department??s customer service ratings.
Acknowledges and greets each guest with enthusiasm and prescribed terminology immediately upon the guests?? arrival.
Creates an excitement through guest interaction and conversation.
Executes four-star service by accurately transporting guests?? luggage to the room assigned after the registration process is completed.
Picks up guests?? luggage upon departure and transports to form of transportation or delivers for storage.
Provides ??Fast and Flawless? guest service by providing guests with information regarding Hotel/Casino amenities, special events, and travel directions.
Assist guests with room changes and maintains room key security.
Actively participates in maintaining a ??Spotless? and safe working environment.
Completes required room slip information and submits and forwards to the appropriate personnel.
Follows and ensures compliance with all established safety and security guidelines.
Acts as a role model to other employees and always present oneself as a credit to Harrah??s and encourage others to do the same.
Adheres to all regulatory, company and department policies and procedures.
High school diploma or equivalent required
Prior experience as a Bell Person/Doorman preferred
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10/2/2009 - Las Vegas, NV - MASTER COOK - JULIAN SERRANO
ARIA Resort & Casino
Maintain solid knowledge of all food products and is able to skillfully apply culinary techniques Maintain an exceptional menu knowledge and attention to detail with plate presentation Prepare both hot and cold items and demonstrate a variety of cooking techniques Skillfully and knowledgeably work each kitchen stations Conduct training for cooks, pantry workers and kitchen helpers on job responsibilities Ensure all products are rotating on a first-in, first-out philosophy Ensure all requisitions are processed properly and placed in designated area Identify and safely use all kitchen equipment Regularly restock all kitchen supplies and food items required for service Properly label and date all products to ensure safekeeping and sanitation Able to apply advanced knife skills required for service Read, measure and execute recipes Maintain supervisory role in the absence of the Chef and/or Sous Chefs Ensure food quality is superior and take action to correct any irregularities Conduct inventory on a regular basis to ensure proper par levels Effectively communicate with management, chefs and service staff in order to fulfill and address any issues or needs requested by guests and or other employees Maintain complete knowledge of and comply with all departmental policies/service procedures/standards Maintain complete knowledge of correct maintenance and use of equipment Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day Maintain positive guest relations at all times Monitor and maintain cleanliness, sanitation and organization of assigned work areas Maintain and strictly abide by State sanitation/Health regulations and Hotel requirements Meet with Sous Chef/Executive Chef to review assignments, anticipated business levels, changes and other information pertinent to the job performance Complete opening duties set up work station with required mis en place, tools, equipment and supplies, inspect the cleanliness and working condition of all tools, equipment and supplies, check production schedule and pars, establish priority items for the day, inform the Sous Chef of any supplies that need to be requisitioned for the day's tasks and transport supplies from the Storeroom and stock in designated areas Fabricate meat, fish and fowl for menu items Start prep work on items needed for the particular menu of the day and direct Line Cooks on same throughout the shift Prepare all menu items following recipes and yield guides Inform the Sous Chef of any shortages before the item runs out Assist Line Cooks wherever required to ensure optimum service to guests Communicate any assistance needed during busy periods to the Sous Chef to ensure optimum service to guests Inform Sous Chef of any excess items that can be used in daily specials or elsewhere Maintain proper storage procedures as specified by Health Department and Hotel requirements Minimize waste and maintain controls to attain forecasted food cost Disinfect and sanitize cutting boards and worktables Breakdown work station and complete closing duties return all food items to the proper storage areas Rotate all returned product, wrap, cover, label and date all items being put away, straighten up and organize all storage areas, clean up and wipe down food prep areas, reach-ins/walk-ins, shelves, return all unused and clean utensils/equipment to the specified locations, ice down hot items from the steam table, so they cool quickly, turn off all equipment not needed for the next shift and restock items that were depleted during the shift Other related duties as necessary
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11/5/2009 - Elizabeth, IN - Talent Pool- Bartender
Harrahs Entertainment
*THIS POSITION IS NOT CURRENTLY OPEN. THIS IS A POSTING FOR POTENTIAL FUTURE OPENINGS*Harrah's Entertainment means winning. And it's our employees who make that winning experience possible for our guests. So it's only natural that we would reward our people with excellent compensation and benefits, as well as outstanding opportunities for professional growth. For the best careers in the hotel and casino industry, you just can't beat our winning combination. With an unmatched record of success and a commitment to the highest standards of business integrity, we're able to offer exceptional individuals more opportunities for challenge and growth. And, as part of Harrah's Entertainment, you'll enjoy all of the advantages that come from working with the premier industry leader. Horseshoe Casino & HotelSouthern Indiana is the world?s largest riverboat casino with over 90,000 square feet of gaming action, we?re located just 20 minutes from downtown Louisville, KY and situated in Elizabeth, Indiana (Harrison County). The property is just 10 minutes south of New Albany, IN on Hwy. 111. Job Summary: Provides exceptional beverage service to property guests at all times.Qualifications: Minimum of one-year previous bartending skills required. Ability to obtain and maintain a liquor license with the State of Indiana. Exceptional customer service skillsalong with an upbeat and positive attitude are a must. Must possess great communication skills, excellent interpersonal skills and be a team player.Essential Functions: *Attends CARE training and receives certification for alcoholic beverage service.*Using accurate measurements prepares and serves drinks to guests as requested.*Registers beverage related transactions, handles cash, room charges and complimentary tickets according to procedures and guidelines established by management.*Completes assigned side work.*Communicates with Beverage Supervisor and Manager areas in need of special attention to better facilitate quality guest service.*Completes accurate daily reports/banks.*Supervises the work of bar porters.*Keeps assigned areas neat and orderly.*Other tasks and related job duties assigned.Physical, Mental & Environmental Demands:*Must be able to work independently.*Must be able to stand for prolonged periods of time, 6 - 8 hours.*Must be able to manuever from floor to floor either by stairways (a minimum of 20 steps) or by escalator.*Responds to visual and aural cues.*Must be fluent and literate in English.*Must be able to stoop, bend, twist, turn, push and pull, as well as lift and carry a minimum of 25 lbs.*Must have the manual dexterity to grab, grip, hold, pour, tear, cut, sort and reach.*Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights.*Must be able to work nights, holidays and weekends. Certificates, Licenses, Registrations: Must qualify for, obtain and maintain a gaming license from the Indiana Gaming Commission.Harrah's reserves the right to make changes to this job description whenever necessary.
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11/5/2009 - Reno, NV - On Call Beverage Server/Talent Pool Future Opening
Harrahs Entertainment
Calling All Entertainers!! Entertainment isn't just our business, it's our culture, so living and breathing it is only fitting! It's our employees who provide that entertaining experience for our guests, so it's only natural we would reward you with an entertaining array of outstanding compensation and benefits with the endless opportunities for professional growth within the company. In fact, Harrah's earned a spot on Business Week's 2007 "The Best Places to Launch a Career" list. With nearly 40 casinos, Harrah's Entertainment is the world's largest provider of branded casino entertainment.Launch your careerat Harrah's Reno and help us roll out the red carpet for our guests! This original founding Harrah's Casino and Hotel offers our guests with 8 unique and diverse restaurants, over 900 hotel rooms, and 57,000 square feet of casino space. If you have a passion for amazing our guests with incredible, entertaining service, Harrah's Reno is the place for you to start your career. It is time for you to make your mark on the world of entertainment! Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round. Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests.Maintains clean and stocked workstation. Handles money according to procedure.Monitors guest consumption of alcohol and intervenes as needed according to guidelines. This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive; and management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.The ideal candidate for this position will have the following qualifications: Must be 21 years of age. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Count money and change correctly. Know or is able to learn tray service, cocktail ingredients. Must be able to lift and carry 20 lbs. for extended periods of time. Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while serving cocktails, stand and walk for up to four hours wearing one inch (minimum height) heels. Able to tolerate second-hand smoke, noise, bright lights.GREAT OPPORTUNITIES FOR GROWTH!! Stick with Harrah's and you can go places. Just climb abaord the most progressive career building system in the industry and hold on as Harrah's Reno helps you get where you want to be. With programs such as quarterly bonuses, tuition re-imbursement, 401k with employer match, company-wide internal transfer opportunities, you will have every opportunity to turn your job at Harrah's into something more.
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11/5/2009 - Valley Center, CA - TALENT POOL POSTING ONLY! - Beverage Server
Harrahs Entertainment
THIS POSITION IS NOT CURRENTLY OPEN -- APPLICATIONS ARE BEING COLLECTED FOR FUTURE OPENINGS
Job Summary: Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.
Qualifications:
High school diploma or GED
Must be at least 21 years of age
Able and willing to read, write, speak and understand English
Must have basic math skills in order to count money and present change correctly
Must have knowledge of guest charge procedures
Must possess excellent customer service and communication skills
Able to work at a fast pace in mentally and physically stressful situations
Knowledgeable of or able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime
Must meet professional appearance standards as prescribed by company policy
Essential Job Functions:
Player Satisfaction
Guest Relationship/Service:
Provides personalized service and uses guest name.
Resolves service problems according to Service Recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
Actively promotes casino events and programs.
Works closely with Total Rewards to promote new card sign ups and relay benefits.
Provides fast, friendly, professional beverage service to casino guests.
Supplements tray with extra product to provide immediate or interim guest satisfaction.
Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
Promotes guests? sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
Order and Money Handling:
Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
Handles money according to departmental procedure.
Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
Teamwork: Works well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
Work Habits: Maintains clean and stocked workstation; clears empty glasses from work station/area.
Services guests according to the company standard sequence of service.
Physical, Mental & Environmental Demands:
Must be physically mobile with reasonable accommodation
Able to respond to visual and auditory cues
Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.)
Able to walk at least 2 miles during shift
Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing one inch (minimum height) heels
Able to work in areas containing secondhand smoke, high noise levels and bright lights
Able to work at a fast pace in often crowded/noisy environment
Harrah?s reserves the right to make changes to this job description whenever necessary.
Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.
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11/5/2009 - Valley Center, CA - TALENT POOL POSTING ONLY - Food Cashier
Harrahs Entertainment
THIS POSITION IS NOT CURRENTLY OPEN -- THIS POSTING IS FOR FUTURE OPENINGS
Job Summary: Processes cash/comp/coupon/credit card transactions for guests of our food outlets.
Qualifications:
Must have at least three months previous money handling and cash register experience.
Must possess excellent customer service and communication skills.
Must be able to initiate and engage in conversation in a professional and friendly manner.
Must be 18 years of age.
Must be able to work independently, with little supervision.
Must be able to work any day of the week and any shift.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
Essential Job Functions:
Employee will provide quick and friendly service to all customers.
Greets customers and processes cash transactions by accepting money and making necessary change, while presenting a receipt to the customer.
Cleans register and buffet areas, including counter tops, sinks, display shelves, tables, storage areas and lounge areas at assigned station.
Handles and solves any concerns and questions customers may have.
Performs all side work and stocking of supplies at assigned station.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Physical, Mental & Environmental Demands:
Must be able to work inside and maneuver throughout assigned station during entire shift.
Must be able to lift up to 50 pounds and bend, pull and carry stock to refrigerator and cabinets.
Must be able to use hand motion when cleaning and wiping counters.
Must possess the manual dexterity to complete required ?side work?.
Must be able to listen and respond to visual and aural cues.
Must be able to read, write, speak and understand English.
Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
Harrah?s reserves the right to make changes to this job description whenever necessary.
Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.
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11/5/2009 - Elizabeth, IN - Talent Pool- Banquet Servers
Harrahs Entertainment
*THIS POSITION IS NOT CURRENTLY OPEN. THIS IS A POSTING FOR POTENTIAL FUTURE OPENINGS*Harrah's Entertainment means winning. And it's our employees who make that winning experience possible for our guests. So it's only natural that we would reward our people with excellent compensation and benefits, as well as outstanding opportunities for professional growth. For the best careers in the hotel and casino industry, you just can't beat our winning combination. With an unmatched record of success and a commitment to the highest standards of business integrity, we're able to offer exceptional individuals more opportunities for challenge and growth. And, as part of Harrah's Entertainment, you'll enjoy all of the advantages that come from working with the premier industry leader. Horseshoe Southern Indiana is the world?s largest riverboat casino with over 90,000 square feet of gaming action, we?re located just 20 minutes from downtown Louisville, KY and situated in Elizabeth, Indiana (Harrison County). The property is just 10 minutes south of New Albany, IN on Hwy. 111. Job Summary: Provides exceptional food service to property guests during entertainment events, player promotions, special events, banquets and catered functions, as well as any other property hosted event as requested and scheduled.Qualifications: Minimum one-year experience in food service required. Upbeat and positive attitude are a must, along with good communication skills. Essential Functions: Familiarizes self with menu for banquet function.
Greet guests with sincere welcome and smile.
Serves all food and non-alcoholic beverages using appropriate service techniques.
Keeps glasses filled throughout the meal.
Ensures soiled plates are removed.
Complete pre, running and post shift side-work requirements.
Sets dining tables to established standards. Removes any dinnerware, glassware, flatware and linens that do not meet cleanliness and appearance standards.
Continuously maintains a neat, clean and organized, safe and comfortable environment for guests.
Responsible for maintaining required levels of supplies in the function room.
Maintains a constant flow of soiled dishes to the kitchen and clean supplies to the dining room.
Responsible for complete service of assigned tables.
Adheres to all internal controls, policies, standards and procedures.
Understands performance expectations.
Assists other servers in clearing, cleaning and resetting tables.
Provides courteous and friendly assistance to guests.
Works additional hours on short notice as requested by management to accommodate staffing emergencies, employee absences, fluctuation in business levels, special projects.
Additional tasks and job related duties as assigned.Physical, Mental and Environmental Demands: Must be able to stand and walk for prolonged periods of time, 6 ? 8 hours. Responds to visual and aural cues. Must be fluent and literate in English. Must be able to stoop, bend, twist, turn, push and pull, as well as lift and carry a minimum of 25 lbs.
Must have the manual dexterity to grab, grip, hold, pour, tear, cut, sort, and reach. Must be able to tolerate areas containing high temperatures, steam, second hand smoke, dust, loud noises and bright lights. Certificates, Licenses, Registrations: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Harrah?s reserves the right to make changes to this job description whenever necessary.
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10/2/2009 - Las Vegas, NV - SUSHI CHEF - BAR MASA/SHABOO
ARIA Resort & Casino
Solid knowledge of all seafood products as well as food and be able to skillfully apply culinary techniques Slice fish and seafood in certain angles and have the right size Prepare rice, measure and execute recipes Maintain menu knowledge and attention to detail plate presentation Ensure that guest are having a pleasurable experience, excited, and satisfied Ensure all product are rotating on a first in first out philosophy Properly label and date all products to ensure safekeeping and sanitation Apply advance knife skills required for service Exhibit a thorough knowledge, understanding and application of all cooking techniques Assist Chef, Sous Chef, Sushi Cook as needed in execution of service Ensure seafood quality is superior and takes action to correct any irregularities Maintain production list to ensure efficient execution of service Conduct inventory on a regular basis to ensure proper par levels Maintain a high level professionalism by exhibiting the art of excellence philosophy Work as a team, assisting employees and above all guest Assist Executive Chef by controlling food and labor cost Assist Executive Chef by controlling of purchasing, receiving, purveyor lists and inventory of all kitchen items Ensure kitchen equipment is properly maintained and functioning Maintain complete knowledge of and comply with all departmental policies, procedures, and standards Maintain complete knowledge of correct maintenance and use of equipment Anticipate guests needs, respond promptly and acknowledge all guests, however busy Maintain positive guest relations at all times Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately Resolve guest complaints, ensuring guest satisfaction Monitor and maintain cleanliness, sanitation and organization of assigned work areas Take physical inventory of specified food items for daily inventory Review the market list Requisition the days supplies and ensure that they are received and stored correctly Ensure that each Kitchen work area is stocked with specified tools, supplies and equipment to meet the business demand Be aware of any shortages and make arrangements before the item runs out Ensure that F&B Service Staff are informed of 86'd items and amount of available menu specials throughout the meal period Observe guest reactions and confer with service staff to ensure guest satisfaction Inspect the cleanliness of the line, floor, and all Kitchen stations Instruct staff in the correct usage and care of all machinery in the Kitchen operation, stressing safety Minimize waste and maintain controls to attain forecasted food and labor costs Ensure that excess items are utilized efficiently Other related duties as necessary
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10/2/2009 - Las Vegas, NV - COOK - AMERICAN FISH
ARIA Resort & Casino
Maintain solid knowledge of all food products and is able to skillfully apply culinary techniques Monitor and maintain cleanliness, sanitation and organization of assigned work areas Transport supplies from the storeroom and stock in designated areas Start prep work on items needed for the particular menu of the day Prepare all menu items following recipes and yield guide Ensure all products are rotating on a first-in, first-out philosophy Ensure all requisitions are processed properly and placed in designated area Properly label and date all products to ensure safekeeping and sanitation Maintain complete knowledge of and comply with all departmental policies/service procedures/standards Maintain complete knowledge of correct maintenance and use of equipment Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately Maintain and strictly abide by State sanitation/Health regulations and Hotel requirements Meet with Assistant Chef to review assignments, anticipated business levels, changes and other information pertinent to the job performance Complete opening duties such as setting up work station with required tools, equipment and supplies; inspecting the cleanliness and working condition of all tools, equipment and supplies; checking production schedule and pars; establishing priority items for the day and informing the Assistant Chef of any supplies that need to be requisitioned for the day's tasks Organize all of the various prep items needed from different areas to ensure that all items are in place and ready for service Continue prep work after the meal period for the next meal service Maintain proper storage procedures as specified by Health Department and Hotel requirements Minimize waste and maintain controls to attain forecasted food cost Disinfect and sanitize cutting boards and worktables Transport empty, dirty pots and pans to the pot wash station Breakdown work station and complete closing duties as assigned Properly label and dates all products to ensure safekeeping and sanitation Apply basic knife skills required for service Read, measure and execute recipes Maintain a solid menu knowledge and attention to detail with plate presentation Versatile in preparing both hot and cold items Assist Master Cook as needed in execution of service Assist Pantry Workers and Helpers as needed in execution of service Maintain a solid knowledge, understanding and preparation of base sauces, stocks and soups Work as a team, assisting all guests and employees needs and inquiries Effectively communicate with management, chefs and service staff in order to fulfill and address any issues or needs requested by guests and or other employees Other related duties as necessary
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10/2/2009 - Las Vegas, NV - SUSHI CHEF - THE BUFFET
ARIA Resort & Casino
Solid knowledge of all seafood product as well as food and be able to skillfully apply culinary techniques Slice fish and seafood in certain angles and have the right size Prepare rice, measure and execute recipes Maintain menu knowledge and attention to detail plate presentation Ensure that guests are having a pleasurable experience, excited, and satisfied Ensure all products are rotating on a first in first out philosophy Properly label and date all products to ensure safekeeping and sanitation Apply advance knife skills required for service Exhibit a thorough knowledge, understanding and application of all cooking techniques Assist Chef, Sous Chef, Sushi Cook as needed in execution of service Ensure seafood quality is superior and takes action to correct any irregularities Maintain production list to ensure efficient execution of service Conduct inventory on a regular basis to ensure proper par levels Maintain a high level of professionalism by exhibiting the art of excellence philosophy Work as a team, assisting employees and above all guest Assist Executive Chef by controlling food and labor cost Assist Executive Chef by controlling of purchasing, receiving, purveyor lists and inventory of all kitchen items Ensure kitchen equipment is properly maintained and functioning Maintain complete knowledge of and comply with all departmental policies, procedures, and standards Maintain complete knowledge of correct maintenance and use of equipment Anticipate guests needs, respond promptly and acknowledge all guests, however busy Maintain positive guest relations at all times Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately Resolve guest complaints, ensuring guest satisfaction Monitor and maintain cleanliness, sanitation and organization of assigned work areas Take physical inventory of specified food items for daily inventory Review the market list Requisition the day's supplies and ensure that they are received and stored correctly Ensure that each Kitchen work area is stocked with specified tools, supplies and equipment to meet the business demand Be aware of any shortages and make arrangements before the item runs out Ensure that F&B Service Staff are informed ofunavailable items and amount of available menu specials throughout the meal period Observe guest reactions and confer with service staff to ensure guest satisfaction Inspect the cleanliness of the line, floor, all Kitchen stations Instruct staff in the correct usage and care of all machinery in the Kitchen operation, stressing safety Minimize waste and maintain controls to attain forecasted food and labor costs Ensure that excess items are utilized efficiently Other related duties as necessary
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